Intelligent Scheduling & Dispatch
AI-driven scheduling engine matches work orders to technicians by skill, location, SLA priority, and parts availability. Dynamic re-dispatch adapts in real time to cancellations, emergencies, and traffic.
Industry Solutions: Field Service
Dispatch the Right Tech at the Right Time with Intelligent Field Service ERP
Cut truck rolls, hit SLA targets, and turn first-time fix rate into a competitive differentiator. VOIITS orchestrates scheduling, mobile work orders, and parts logistics so your field engineers spend their day fixing problems - not fighting software.
Field Operations CenterLive
First-Time Fix Rate
91.4%
+3.8%
Techs Dispatched
284
SLA Breaches Today
2
FTA VAT & Corporate Tax readyWPS-compliant payrollCloud-based & secureLocal UAE implementation & support
The Challenge
The roadblocks VOIITS clears for Field Service teams
Each one handled out of the box - no spreadsheets, no workarounds.
Inefficient Dispatching and Scheduling Conflicts
Live skills-and-availability board ensures the right technician is assigned every time.
Parts Stockouts Killing First-Time Fix Rates
Parts auto-reserved at work-order creation so technicians always arrive fully stocked.
Uncontrolled Service Cost and Revenue Leakage
Field time and parts post instantly to billing - zero revenue leakage, real-time margins.
SLA and Compliance Documentation Gaps
GPS-stamped, digital-signed job records create instant audit-ready compliance evidence.
Capabilities
Enterprise-Grade Field Service Modules
End-to-end field operations from first call to final invoice.
Mobile Work Order Management
Technician app with offline mode for work order access, asset history, service manuals, and digital checklists. Photo capture, e-signature, and on-site invoicing close the job before the tech leaves.
Parts & Van Stock Management
Real-time visibility into trunk stock, stocking locations, and depot inventory. Automated replenishment triggers and parts-request workflows ensure technicians are equipped before dispatch.
SLA & Performance Analytics
Real-time SLA compliance dashboards, first-time fix rate trends, and technician productivity benchmarks. Automatic customer satisfaction surveys tied to closed work orders.
- 91%+
- First-time fix rate
- 28%
- Reduction in truck rolls
- 99%
- SLA compliance across contracted accounts
FAQ
Field Service ERP - your questions, answered
The things growing UAE teams ask us most before getting started.
Yes - the VOIITS Field mobile app for iOS and Android gives technicians access to work-order details, asset history, parts lists, and checklists. It works fully offline and syncs automatically on reconnection, so technicians in basements, remote industrial sites, or low-signal areas complete jobs without data loss.
VOIITS Inventory treats each van, depot, and warehouse as a separate stock location and deducts consumed parts in real time when the technician marks them used. Replenishment orders from the depot to the van are auto-generated when van stock falls below a configurable minimum, and the central warehouse sees consolidated demand across all locations.
Yes. VOIITS Project Management generates time-based or meter-based PM work orders automatically per asset alongside reactive work orders raised by customer calls. Both types appear in the same dispatcher queue so resources are allocated efficiently without switching between systems.
Service contracts in VOIITS CRM define SLA tiers - for example, P1 = 4-hour response, P2 = next business day - linked to specific customers and asset types. When a work order is raised the system stamps the SLA deadline, flags breach risk to dispatchers as the deadline approaches, and records actual versus target times for penalty calculation and reporting.
A deployment covering Project Management, Inventory, Finance, and Payroll for a team of this size typically completes in 12-16 weeks. Migrating asset and service-history records is usually the most time-intensive phase; VOIITS supplies import templates and data-cleansing support, and a pilot technician group validates the mobile workflow before full rollout.
Yes. VOIITS captures digital checklists, mandatory photo attachments, technician e-signatures, and GPS-timestamped arrival and departure for each job step. Completed records are stored per asset and can be exported as PDF certificates or retrieved via API for Civil Defence, Trakhees, DM, and OSHAD reporting portals.
Ready to Raise the Bar on Field Service Excellence?
Join UAE service organizations using VOIITS to dispatch smarter, fix faster, and build the customer loyalty that drives contract renewals.